Support
How can we help?
Most answers are below. If yours isn't, send us a message and we'll reply by email.
Common questions
Plans and payments
I paid, but I'm still on the trial
Payments are found on Solana within about a minute. Reopen the side panel, or open Settings in the extension, to load your plan again. If it still shows the trial after 10 minutes, send us the transaction signature from your wallet.
Does Pro renew on its own?
No. Pro is a pass for 30 or 365 days, and paying again adds time on top of what's left. Nothing is ever taken from your wallet without you signing.
What do I need to pay?
A Solana wallet such as Phantom, Solflare or Backpack, holding the USDC and a little SOL for the network fee.
What does the free trial include?
Every card for 7 days or 50 new tokens, whichever comes first. Opening a card someone already researched doesn't use a token.
Signing in
Signing in with X doesn't finish
Try once more, signed in to X in the same Chrome profile. If X's window closes and you're still signed out, send us a message with what you saw.
Is my account the same on the website and in the extension?
Yes. Your X account is your Blindbuy account, so your plan, trial, points and referrals are the same in both.
Referrals
How do referral payouts work?
You earn 20% of a friend's first Pro payment when they sign up through your link and pay within 30 days. Claim it in USDC from your account page.
Who pays the network fee on a claim?
Your wallet pays the small Solana network fee when you claim; the USDC itself comes from Blindbuy's payout wallet.
Cards and narratives
A card's narrative looks wrong
Use the flag on the card's Narrative heading and say what's off. Flagged cards are checked and researched again. You can also tell us below, with the token's address.
Why does a card say no clear origin?
The search found no post or page the token was named after. On Pro, Grok then searches X and the web by itself and fills in the story when it finds one.
Account and data
Deleting your account
Send us a message about "Account and data" with your X handle. We'll confirm it's you on X before deleting anything.
What does Blindbuy keep about me?
Your public X profile, your plan and trial, payments, the votes and flags you send, and your journal and wallets, which only you can see. The privacy policy has the details.
Send us a message
Tell us what happened and we'll get back to you by email.
It helps to include
- The token's address, for a card
- The transaction signature, for a payment or claim
- What you expected, and what you saw
Signed in on this site, your message comes with your account, so we can look into it faster. What you send is kept to answer you, as the privacy policy explains.